google analytics alternative Trainer job vacancy in London, London – Customer Services jobs & vacancies on Field Recruitment
01793 640204
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Date Posted: 23-Apr-2018
Closing Date: 22-Jul-2018
Location: London, London
Salary: Minimum - N/A, Maximum - N/A per Month
CallMax is a thriving, service-oriented entity, offering you and your clientele the business know-how and outstanding customer service expected from the premiere external support provider available. Our team offers the patience, kindness and exclusive services that will exceed every expectation from you and your clients. Our team is hand selected from all over the world, trained at the highest level to suit your specific needs and renowned as the best outsourcing solution in the industry.
Job Description:
The ideal candidate will measure production quality and quantity and applies learning tools to
improve both. Maintains expert‐level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the operation; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job‐related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the\ training
to support the objective; assists in driving success of peak and non‐peak training plans.

Excellent communication skills
• Comfortable talking in front of a group as well as one‐on‐one with an individual
• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)

Ability to follow up
• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers

Proven people skills
• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
• Is an active listener

Is a technical expert
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Is able to use resources to expand knowledge and can answer tough questions

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• High School diploma or equivalent
• Prior training, teaching or presentation experience
• Willingness to work different shifts
• Excellent attendance
• Candidates must be very organized and able to handle multiple and changing

Incentives, and bonuses; HMO


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