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2nd Line Support Analyst

Date Posted: 15-Jan-2018
Closing Date: 29-Mar-2018
Location: Bristol, Avon
Salary: Minimum - £24,000.00, Maximum - £30,000.00 per Annum
We specialise in providing IT support services for companies based in Bristol and the surrounding areas. WestSpring IT was founded with a passion for delivering first-class IT support services. Starting up in Bristol, we only support clients in and around the surrounding area to ensure that our service is both local and personalised to each client.
We are currently looking for a 2nd Line Support Analyst to join our growing team. The role offers an exciting opportunity for someone to learn within a service-led company that uses cutting edge modern technology.

Working closely with our directors, the highly dynamic role will give you the opportunity to get involved with a range of tasks, meaning each day is different. With a high level of responsibility, the role will have a direct impact on the business.

Responsibilities and Duties

The role is split between service desk based work and client field work, providing an exciting opportunity to develop technical skills and work in a varied role.

Supporting our clients via the support system, ensuring our ticketing process is followed and the client is kept informed.
Diagnostics of support cases with the help and support of the rest of the team.
The proactive maintenance of client networks using our proactive support tools.
Managing new workstation builds and user setups.
Engaging in the technical projects, including meeting clients and delivering onsite time with the team.
Working with the team to implement policy and procedure.
Manging Client documentation.
Helping train and develop junior team members.
Taking ownership of service desk tickets and client prospects.
Qualifications and Skills

A minimum of 2 years experience in 1st/2nd line support.
Professional, friendly approach with the ability to perform well under pressure.
A team player.
Punctual and good attention to detail.
Excellent written and verbal communication skills.
Good troubleshooting/problem solving skills.
Office 365 administration.
Desktop troubleshooting.
Enthusiastic to learn and develop skills.
Network knowledge and troubleshooting.
Windows server administration.
Knowledge of virtualisation software and cloud services such as Azure and AWS would be beneficial.


Competitive salary.
Enjoy your birthday off work each year.
Fun and enjoyable working atmosphere.
Team social events.
Career development opportunities.
Access to our legendary beer fridge.
Monthly 121s and quarterly reviews.
Job Type: Full-time

Salary: 24,000.00 to 30,000.00 /year

Job Location:

Bristol, Bristol
Required experience:

Technical Support: 2 years
Required licence or certification:

Full UK Driving Licence


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