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Dutch Customer Support (Belkin)

Date Posted: 12-Jan-2018
Closing Date: 16-Feb-2018
Location: Belfast
Salary: Minimum - £17,000.00, Maximum - £20,000.00 per Annum
ABOUT CONCENTRIX
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
JOB DESCRIPTION
Belkin are an international company that create a wide range products that make people’s lives better, easier and more fulfilling. From wireless home networking and entertainment to mobile accessories, energy management and an extensive range of cables. At Belkin International people come first, they offer an inspirational, supportive and enriching environment to employees.

As a Technical Support Agent, you will provide excellent customer service to end users. Polished communication skills and an excellent phone manner will allow you to efficiently handle customer issues by phone, leading to successful resolution. An interest in home & consumer electronics is important along with an interest in technology and a willingness to learn.

OBJECTIVES
• Provide technical support to customers with Belkin/Linksys products
• Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
• Responsible for resolving easy to moderate technical problems.
• Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
• Helping customers to change defective products (RMA).
• Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
• Will work closely with team to achieve common goals.
• Strive to technical excellence and expertise.

EXPERIENCE
• Fluent in written and spoken English & Dutch
• 6 months customer service experience in any sector
• Basic technical skills and knowledge
• Interest in home/consumer electronics
• Interest in technology and the willingness to learn.
• Ability to multitask, plan and prioritise workload
• Excellent communication skills both verbal and written
• Flexible, ability to multitask, plan and prioritise workload
• Experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale

BENEFITS
• Bright, modern, exciting place to work with excellent staff facilities.
• City centre location.
• Onsite gym and cafe.
• 28 days annual leave.
• Employee discounts scheme.
• Pension scheme.
• Excellent relocation package.
• Annual Reward & Recognition Ceremony.
• Professional development opportunities.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

HOURS
40 per week

HOLIDAYS
28 per annum

JOB TYPE
Permanent





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