google analytics alternative Contact Centre Operator - F/T - £17K job vacancy in Swindon, Wiltshire – Customer Services jobs & vacancies on Field Recruitment
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Contact Centre Operator - F/T - £17K

Date Posted: 14-Mar-2018
Closing Date: 29-Jun-2018
Location: Swindon, Wiltshire
Salary: Minimum - £17,000.00, Maximum - £17,000.00 per Annum
JOB DESCRIPTION
Field Recruitment's client of International recognition within the Facilities Management field are now seeking Intelligent Contact Centre (ICC) Operators to join their team, working out of the Swindon offices.

The hours for this role are Monday - Friday and will be a rotating shift pattern of
7am - 3.30pm, 7.30am - 4pm, 12pm - 8.30pm

OBJECTIVES
To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information, monitoring and escalating incidents to achieve agreed service level and keeping customers informed of status and progression of the work order.

Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.

Responsible for resolving queries and complaints by applying a first call resolution plan to each call. To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.

To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.

Takes ownership for own performance actively seeking opportunities to improve and develop

EXPERIENCE
Essential:

� English Language and Maths GCSE grade C or above
� Minimum of 1 years� experience in successfully working in a customer service role
� IT Literate

Desirable:

� Experience of working within a customer focus environment
� Experience of working to targets
� FM knowledge or experience
� Working with IT databases

Experience and Skills:

� Good communication skills and the ability to deliver excellent customer service with strong customer focus. Able to communicate with colleagues, management and supply chain staff
� Strong team player
� Work towards achievements of targets
� Able to think proactively with the ability to multi-task
� Strong operational contract focus
� Able to work on own initiative
� Approachable individual with a professional manner
� Methodical in approach to tasks
� Self-motivated
� Working knowledge of telephony and communication systems
� IT literate including Word, Outlook, Excel
� Proven ability to work unsupervised and under pressure
� Full security clearance, or be in a position to obtain security clearance

JOB TYPE
Permanent





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