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Visa Disputes Customer Administrator

Date Posted: 04-Jan-2018
Closing Date: 23-Apr-2018
Location: Swindon, Wiltshire
Salary: Minimum - £8.75, Maximum - £8.75 per Hour
Are you looking for a new challenge? Do you have customer service experience? Do you enjoy working in a team?

We are recruiting for one of our biggest clients Nationwide Building Society. You will be working with-in a busy fast paced business with great benefits. If you join Nationwide as a Customer Administrator, you can enter into a hardworking and friendly environment which you’re sure to excel in.

What we are looking for in an ideal candidate

1. Excellent written and verbal communication
2. High attention to detail
3. Team player
4. Hard working

Experience required

1. Customer Service experience is needed
2. Data entry skills is essential
3. Fast-paced office experience is desirable
4. Some knowledge of Visa disputes/recoveries
5. Data Entry

If you feel like your ticking the boxes then please keep on reading…

Your new potential role

We are currently looking for 4 people to work within the VISA Disputes phone call team.

Visa Disputes:
In the Visa Disputes team, customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is required.

You will need to be able to deal with difficult conversations, confident with conflict and being able to spot if a customer is telling the truth or not with the information provided. As well as this, it will be high targets with processing your work off the back of phone calls.

What you will get in return

• Competitive rate of pay
• Great working hours
• Shuttle bus free of charge
• Exciting career opportunities

This is newly released role contracted for 3 months, based in Swindon, working Monday to Friday 35 hours a week, paying £8.75 per hour.

If you’re interested and you believe you have the relevant experience. Please contact the team NOW to register and arrange an interview for immediate start.

35 per week


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