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Customer Administrator

Date Posted: 12-Dec-2017
Closing Date: 18-Jan-2018
Location: Swindon, Wiltshire
Salary: Minimum - £8.45, Maximum - £8.45 per Hour
We are currently looking for 5 people to either be working within the VISA Disputes Team, Recoveries Team or CHAPS & SWIFT.

Visa Disputes:
In the Visa Disputes team, customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is required.

On payment recoveries, our role is to recover outstanding debt that is owed to Nationwide, Nationwide members, other banks and their members. We work on a case by case basis, so all cases can be varied within this role. To recover these funds you will need to speak to customer’s and third party’s. In some cases, you will speak to challenging customers so we will need to deal with this in an appropriate manner. This is a fast paced role and it is essential that you are capable of navigating and using a desktop windows PC and any associated programs such as outlook and word.

CHAPS stands for Clearing House Automated Payment System. It’s an automated payment system Nationwide use to make payments on the same day in the UK, in Sterling. CHAPS & SWIFT is keying payments from one customer to another so you should have fantastic attention to detail as processing daily with high targets and tight deadlines whilst adhering to Nationwide’s Sanction Regulations.

• Fast-paced office experience is desirable
• Customer service experience
• Some knowledge of Visa disputes/recoveries
• Data Entry

35 per week


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