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Customer Retention Advisor

Date Posted: 07-Dec-2017
Closing Date: 31-Jan-2018
Location: Swindon, Wiltshire
Salary: Minimum - £8.00, Maximum - £8.00 per Hour
JOB DESCRIPTION
We are currently recruiting for several Customer Sales Consultant to make outbound calls to existing customers for our prestigious client, Sytner Mercedes-Benz based in Swindon Greenbridge. This role is working shifts Monday-Friday between 8.00am-10:00pm and weekends on a rota basis (40 hours per week), paying 8 per hour (with opportunity for commission as soon as you have completed your training).

This is a temporary to permanent position.

The Role
You would be calling customers who have previously brought a car, converting as many calls as possible into test drive appointments;
-Calling customers to book appointments for dealerships
-Providing excellent customer service and arranging call backs for customers
-Using internal booking system
-Taking Inbound sales calls from customers who are enquiring on cars shown on the Sytner Mercedes-Benz website
-Hitting targets and KPIs
-Building rapport with customers


Skills Required
-Passionate about providing excellent customer service and retaining customers
-Strong communicator
-Confident working to targets
-Previous sales related experience in either a telephone based role or face to face sales isn’t essential however is desirable.
-Proven track record of achieving your own targets
-Skilled at overcoming objections.


Benefits
As a member of the Sytner Group you will be recognised and rewarded for your hard work, loyalty and achievements once a satisfactory competency level has been achieved from your training.

With excellent benefits, incentives, training and career development opportunities, joining Sytner Mercedes -Benz will give you a career for the future and not just for now.

HOURS
40 per week

JOB TYPE
Temporary





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