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Customer Support Advisor

Date Posted: 15-Jun-2017
Closing Date: 20-Jul-2017
Location: Swindon, Wiltshire
Salary: Minimum - £8.45, Maximum - £8.45 per Hour
ABOUT FIELD RECRUITMENT ON BEHALF OF NATIONWIDE
Whether you bank with us, save with us or buy a home with us, we always have our members' best interests at heart and provide the great customer service you expect. Run for the benefit of our members, we really are on your side.
JOB DESCRIPTION
Our client Nationwide is looking for a motivated and hard working individual to join their customer support team.

No customer service experience is needed as long as you have a confident and enthusiastic telephone manner, the ability to listen, empathise and inspire confidence.

You will need to be self-motivated and able to multi-task (using varied IT systems) whilst maintaining accuracy & service standards.

Responsibilities include:

• Providing information and identifying how customers could benefit from Nationwide’s award-winning portfolio of products.
• Resolving customer queries and requests with minimal referral, ensuring customer contact is handled in a manner appropriate to Nationwide values
• Securely and efficiently handling financial and non-financial transactions and customer information on all account types in accordance with operational procedures
• Liaising with internal & external customers and third parties, ensuring relationships are developed and maintained.

Full training is provided for this role. The training period is 4-6 weeks during which no holiday may be taken due to the tight schedule.

BENEFITS
• Free onsite parking or free shuttlebuses from some Swindon locations in peak hours
• Bus Routes directly on to the business park
• Amenities located locally
• Temp to perm opportunity
This role is initially for 12 months, working 35 hours per week on a shift basis between 6am - 10pm Monday to Sunday including some Bank Holidays and is paying £8.45 per hour.

This is a TEMP to PERM opportunity.

HOURS
35 per week

HOLIDAYS
28 per annum

JOB TYPE
Temporary





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