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Customer Support Advisor

Date Posted: 15-Jun-2017
Closing Date: 20-Jul-2017
Location: Swindon, Wiltshire
Salary: Minimum - £8.45, Maximum - £8.45 per Hour
Our client Nationwide is looking for a motivated and hard working individual to join their customer support team.

No customer service experience is needed as long as you have a confident and enthusiastic telephone manner, the ability to listen, empathise and inspire confidence.

You will need to be self-motivated and able to multi-task (using varied IT systems) whilst maintaining accuracy & service standards.

Responsibilities include:

• Providing information and identifying how customers could benefit from Nationwide’s award-winning portfolio of products.
• Resolving customer queries and requests with minimal referral, ensuring customer contact is handled in a manner appropriate to Nationwide values
• Securely and efficiently handling financial and non-financial transactions and customer information on all account types in accordance with operational procedures
• Liaising with internal & external customers and third parties, ensuring relationships are developed and maintained.

Full training is provided for this role. The training period is 4-6 weeks during which no holiday may be taken due to the tight schedule.

• Free onsite parking or free shuttlebuses from some Swindon locations in peak hours
• Bus Routes directly on to the business park
• Amenities located locally
• Temp to perm opportunity
This role is initially for 12 months, working 35 hours per week on a shift basis between 6am - 10pm Monday to Sunday including some Bank Holidays and is paying £8.45 per hour.

This is a TEMP to PERM opportunity.

35 per week

28 per annum


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