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Home Insurance Customer Associate

Date Posted: 30-Mar-2017
Closing Date: 30-Mar-2018
Location: Bournemouth, Dorset
Salary: Minimum - £20,000.00, Maximum - £23,000.00 per Annum
At BH1 Consultancy we like to simplify recruitment and we reward and recognise success. Therefore whether you are looking for a career move or looking to recruit, you will receive a completely committed and dedicated service every step of the way. BH1âs company philosophy is to provide an honest, dedicated, cost effective and professional service whilst remaining bespoke to any individual requirements. Whether you are looking for a career change or looking to recruit, we listen in depth to your requirements and look at the bigger picture. BH1 Consultancy offer a fully tailored package to each individual requirement and through our expertise and experience each client receives a personal and professional attention whether you are an employer looking to appoint or looking for your next career move. Our hard work has earned the respect within the business community and our reputation reflects the high standards we demand of ourselves. BH1 Consultancy possesses experience, friendliness and professionalism plus a large database of candidates to help us serve clients in an agreed and timely manner. We have an honest recruitment process, strict vetting and assessments of candidateâs skills and one-to-one interviews. This process helps us get to know our applicants and our applicantâs skills in depth.
Home Insurance Customer Associate

Our Client provides specialist Home Insurance to customers who typically have very complex home insurance requirements and have difficulty obtaining competitive cover elsewhere. Established in early 2014, the company is growing rapidly and has built an enviable reputation for quality of service, with outstanding feedback received.
Our Client operates from a large modern office in Ringwood, which can be easily reached from Bournemouth, Poole, Southampton, Salisbury and surrounding areas.

The Role

Working within a team of professional advisers in our contact centre, you will be required to speak with customers and offer advice to ensure the cover provided is suited to their requirements. Importantly, you will be expected to provide a consistent, professional and high quality of service to ensure that all customers receive an excellent experience.
You will be responsible for handling new sales enquiries from quotation through to sale, administering policies and fielding enquiries via telephone, email and online chat. Full training and coaching will be provided.
This is a varied role with fantastic opportunities for progression, and you will need to possess excellent rapport and communication skills to succeed.

Key Responsibilities

• Customer sales and support
• Interact with customers and internal departments in order to deal with new business, renewals, mid-term adjustments, cancellations and reinstatements using the specialised system.
• Ensuring compliance during all communications and processes
• Understanding your responsibilities to ensure Intelligent Insurance continually complies with regulations and treats customers fairly.
• Maintaining consistently high quality and performance
• Adherence to quality standards; call handling measurements; attendance; timekeeping; any other reasonable requests.


• A minimum of 1 year home insurance customer service or sales experience obtained in a professional office environment.
• Multi-skilled - The ability to manage time effectively and be able to work on different projects or tasks at any one time whilst pro-actively dealing with new enquiries, also making an active contribution to a positive, progressive culture within the company.
• Confident in making decisions.
• Excellent attention to detail.
• Computer literate with excellent keyboard skills.
• Ability to work well under pressure and remain effective.
• Strong and positive work ethic and attitude.
• Clear verbal and written communication skills.

If you are excited about the prospect of joining a company that is genuinely growing quickly with great opportunities have a positive attitude and can hold a persuasive conversation over the phone we want to hear from you. As a member of the company’s team you will be offered full training and support in order to achieve success against your targets.

Salary / Package

• This is a full-time position based in Ringwood, Hampshire with shifts between 9am and 8pm Monday to Saturday.
• Up to £23,000 Basic Salary D.O.E + bonus
• 20 days holiday
• Life insurance
• Childcare Vouchers
• Extensive training
• Industry Qualifications available (sponsored by company)

free parking

40 per week


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