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Contact Centre Advisor

Date Posted: 30-Mar-2017
Closing Date: 30-Mar-2018
Location: Dorset
Salary: Minimum - £7.69, Maximum - £7.69 per Hour
OTE: £ 21,000
At BH1 Consultancy we like to simplify recruitment and we reward and recognise success. Therefore whether you are looking for a career move or looking to recruit, you will receive a completely committed and dedicated service every step of the way. BH1âs company philosophy is to provide an honest, dedicated, cost effective and professional service whilst remaining bespoke to any individual requirements. Whether you are looking for a career change or looking to recruit, we listen in depth to your requirements and look at the bigger picture. BH1 Consultancy offer a fully tailored package to each individual requirement and through our expertise and experience each client receives a personal and professional attention whether you are an employer looking to appoint or looking for your next career move. Our hard work has earned the respect within the business community and our reputation reflects the high standards we demand of ourselves. BH1 Consultancy possesses experience, friendliness and professionalism plus a large database of candidates to help us serve clients in an agreed and timely manner. We have an honest recruitment process, strict vetting and assessments of candidateâs skills and one-to-one interviews. This process helps us get to know our applicants and our applicantâs skills in depth.
This is an inbound and outbound Business to Business (B2B) telesales job that involves ‘issuing’ licences rather than ‘selling’ them. You will be receiving calls from and making calls to businesses on behalf of our client and looking to establish if they play music in their business. If they do, you will help our client to recover the requisite monies owed by setting up a licence. The call needs to be supportive and understanding, not confrontational or aggressive. Our clients licences recorded music played in public and broadcast on radio, TV and the Internet or any other form. They collect licence fees from businesses and distribute these as royalties to performers and rights holders.

Main Purpose of role:
• Deliver a quality service to both internal and external customers; going ‘the extra mile’ where appropriate.
• To act as the first line of support for clients / and or to account manage where appropriate.
• Maximising on every opportunity to ensure accurate music usage is recorded for all licences issued.
• To achieve set service and sales targets.
• Deliver excellent Customer Service.
• Taking ownership for handling complaints / issues in accordance with PPL’s values.
• Deal with queries efficiently, responding to letters and e-mails as appropriate and timely, achieving set SLA’s.
• To deliver ad-hoc projects as directed by the Team Manager to the required standard in the correct timescale(s).
• Pro-actively / reactively sell the benefits of PPL to customers
Position in Organisation
The Contact Centre Consultant will report into the Senior Team Manager
• Previous Business to Business telesales experience is desirable
• Excellent telephone manner
• Excellent B2B rapport building skills
• Influencing skills and tenacity essential
• Strong interpersonal and negotiation skills
• Excellent literacy/numeracy and PC skills, especially accuracy of data input

• Qualified by experience, though an NVQ would be desirable.
Who are our client
Our Client are an outsourced services provider which means we take and make calls on our client’s behalf this beinh One of our key clients.

Our Client licences recorded music played in public and broadcast on radio, TV and the Internet, or any other form. Our Client distributes licence fees to its tens of thousands of performers and rights holding members.
Skills Requirements
Client skills required…
1. A natural ability to communicate and influence demonstrating tenacity
2. Confident and professional manner
3. Comfortable working in a target driven environment
4. Ability to coach and deliver constructive feedback confidently
5. Ability to work in a paperless and penless environment
6. Ability to work from a compliancy call guide but primarily free flow.

Operational Days and Hours
Opening hours are between 8am and 10pm Monday to Sunday. Our Client reserves the right to change the working hours with sufficient notice. You are expected to be available to work between these hours at all times.
Systems & Training
Full training will be given by our Client
Employment Basis
Contact Centre Consultant’s will be employed on a permanent basis.
Achievement and Results

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40 per week


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