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Call Centre On-line Skills Testing

 

Field Recruitment provides a range of comprehensive on-line skills tests to assist business managers, recruiters and human resource professionals to cover their pre-employment testing requirements or aid in assessing current call centre staff for on-going training development.   These tests have been specifically designed to analyse if an individual (potential candidate or current employee) possesses the correct skills, right aptitude and telephone etiquette to work in a call centre environment.

 

As well as catering for the needs of UK businesses, Field Recruitment also provide a selection of online skills tests for specific countries or languages.

 

We currently provide online call centre skills tests in the following areas:

 

Call Center Advanced Spelling [audio]
Call Center Basic Spelling [audio]
Call Center Consumer Collections
Call Center Customer Service Scenarios
Call Center Customer Service Scenarios [audio]
Call Center Customer Service Survey
Call Center Data Entry [audio]
Call Center Environment [audio]
Call Center Inbound Sales Skills
Call Center Listening Skills [audio]
Call Center Math
Call Center Outbound Sales Skills
Call Center Reference Manual [audio]
Call Center Retention [audio]
Call Center Technical Support
Call Center Technical Support [audio]
Call Center Telephone Etiquette
Call Center World Geography
U.K. Call Centre Customer Service Survey
U.K. Call Centre Data Entry [audio]
U.K. Call Centre Inbound Sales Skills
U.K. Call Centre Maths
U.K. Call Centre Outbound Sales Skills
U.K. Call Centre Telephone Etiquette
U.K. Call Centre Towns Spelling [audio]
U.K. Call Centre World Geography


Bilingual

Call Centre French Canadian-English Bilingual      
Call Center German-English Bilingual [audio]
Call Center Italian-English Bilingual [audio]
Call Center Spanish-English Bilingual [audio]

Australia& New Zealand
AUS-NZ Call Center Customer Service Survey
AUS-NZ Call Centre Environment [audio]
AUS-NZ Call Centre Inbound Sales Skills
AUS-NZ Call Centre Outbound Sales Skills
AUS-NZ Call Centre World Geography

Canada
Canadian Call Centre Environment [audio]
French Canadian Call Centre Customer Service Survey
French Canadian Call Centre Environment [audio]
French Canadian Call Centre Listening Skills [audio]

Germany
German Call Center Data Entry [audio]
German Call Center Listening Skills [audio]

Spain
Spanish Call Center Customer Service Scenarios [audio]
Spanish Call Center Customer Service Survey
Spanish Call Center Environment [audio]
Spanish Call Center Listening Skills [audio]
Spanish Call Center Telephone Etiquette

USA
Call Center U.S. Cities Spelling [audio]
Call Center U.S. Geographical Locations
Call Center U.S. State Abbreviations [audio]
Call Center 911 Operators


We are continually adding new titles to our range of online tests, so if you can’t find the call centre test your looking for please call us on 01793 640204 or use our contact us form.

 

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